Our operational excellence services help you achieve world-class operations through actionable insights and pragmatism.

Over time, organisations of all kinds can become very complicated. Organisations that have been successful for decades are suddenly fighting to remain relevant as their environment changes radically and they are struggling to respond quickly and effectively. New strategies and intent all help to redefine an organisations path, but operations are where the rubber hits the road and where strategy is implemented.

Aspiring towards operational excellence can help organisations engage all of their people, at every level, to help the entire organization work better at implementing strategy. With fresh thinking and a push for operational excellence your business can thrive in this environment, delivering more for customers, building stronger capabilities, finding new and better ways of working, and renewing a sense of common purpose.

Our operational excellence team works collaboratively with clients to connect strategic intent to measurable results for operations, cost reduction, and business model transformation. Through business improvement and implementing change in an organisation’s processes, people and systems we find ways to update outmoded operating models and help organisations become more efficient.

Cygnis believes that the five C’s of operational excellence can help to improve your organisations chance of implementing strategy successfully and efficiently:

  • Costs – removing waste and making more informed cost decisions
  • Capability – improving workforce stability and empowering talent
  • Capacity – using performance management to improve capacity
  • Connectivity – developing new ways of working and collaborating
  • Compliance – better risk management through process excellence

Operational excellence helps you improve decision-making and discover what your customers really want. Operational excellence can help create a culture of continuous improvement and a new leadership approach, instilling new routines and behaviours at all levels of the organisation.

We support operations executives and front-line leaders to achieve sustainable productivity and results by working with their teams to analyse, design and implement change to operational practices. We incorporate analytics and simulation techniques to analyse critical levers within the business, identify and implement targeted changes, and effectively communicate and align the organisation to the new way of operating.

Our operational excellence services
  • Operational excellence assessments and benchmarking
  • Lean management
  • Business process management
  • Service operations
  • Time and motion studies
  • Operational system analysis and implementation
  • Process and supply chain optimisation
  • Process simplification
  • Continuous improvement
  • Management control systems and assessments
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