We help financial planning and advice businesses transform to be truly customer-centric, providing their clients with a personalised goals-based advice experience.

There has never been a time of greater challenges and opportunities for the Australian financial planning and advice industry.

It’s estimated that one in every five working Australians seeks the services of a financial planner and relies on them to help make decisions that suit their financial and personal goals.

Financial planning is an industry that has been around for a long time in Australia, provided through banks, accountants and insurance agents. It wasn’t until the late 1970’s that Australia saw financial planning emerge as a separate industry with a growing level of independence from the more traditional product providers.

Today there is still many financial planners that are “tied” to banks and financial product providers, but consumer demand and regulatory change are driving even further independence, which can only be a good thing for consumers.

At Cygnis we help financial planning and advice businesses transform their fee-for-service model to be truly customer-centric, helping them articulate their personal and financial goals and providing innovative technology and ways of managing risk to provide a personalised service to customers.

Our consultants understand financial advice strategies, the role of adviser support and customer service all the way through to the provision of advice, paraplanning and selection of financial solutions and services.

The financial planning and advice businesses that will succeed in the future will be ones that become truly customer-centric, independent and non-reliant on product providers and engage with their customers using different channels and digital.

Robo-advice, machine learning and more automation are bringing low cost, but quality financial advice solutions to Australians.

Cygnis brings a wealth of hands-on experience and technology know-how to the Australian financial planning and advice industry.

Examples of our work

Our consultants have worked with financial planning and advice clients across Australia:

  • Developed a corporate strategy for a leading Australian robo-advice company, which provided focus on paths to market and future solutions to develop
  • Led the establishment of a new advice business (including process to secure an AFSL) for a national wealth management client
  • Programme managed an advice transformation for a leading ASX wealth manager, which brought new digital advice capabilities to a traditional financial planner community
  • Provided technology advice to a national advice practice to ensure they had a customer-centric and integrated advice platform and processes
  • Redesigned the operating model and organisational structure of a leading ASX financial planning/licencee to be more efficient and customer focussed at the same time
Our financial planning and advice industry services

Cygnis works closely with financial planning and advice clients across Australia:

  • Conduct market and competitor intelligence
  • Facilitate strategy development discussions and planning
  • Develop technology roadmaps
  • Assess advice technology needs and make recommendations
  • Design operating models
  • Provide advisory and implementation services
  • Provide a variety of technology strategy and implementation services

Talk to us today about how we can help you.

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We also recommend reading financial planning and advice market research and news from FPA, AFA, Money Management magazine and Professional Planner magazine.

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